LinePulse Privacy Policy

This policy explains how the LinePulse mobile app (Android package com.linepulse) and LinePulse web app ("LinePulse", "we", "us") collect, use, share and retain information. LinePulse is a loan collection management tool used by finance businesses ("organizations") and their collection staff.

1. Information we collect

Account information

• Name, username, mobile number, email address and role of organization admins and staff.
• A securely hashed password (we never store your password in plain text) and login timestamps.

Customer and loan records

• Details that organizations enter about their borrowers: name, mobile numbers, address, occupation, notes, photos and ID/proof photos.
• Loan, repayment schedule, collection, investment and expense records.

Location data

• Precise device location, collected only for setting a customer's location and for staff shift tracking. See section 2, Location tracking, for full details.

Photos and files

• Photos you choose to take with the camera or pick from your gallery to attach to a customer, and spreadsheets you choose to import. We do not access any other photos or files.

Device and security

• If you turn on fingerprint lock, your fingerprint is checked by your device's operating system. We never receive or store biometric data.
• Basic technical logs (for example IP address and request times) kept by our servers for security and troubleshooting.

2. Location tracking

LinePulse collects precise location (GPS) data in two situations only. We ask for your consent in the app before any location permission is requested.

a) Customer location (all users)

• When: only when you tap Set location while adding or editing a customer.
• What: your device's current latitude, longitude and accuracy, read once.
• Why: saved to that customer's record so staff can find and visit the customer.

b) Shift tracking (collection staff)

• When it starts: only when a staff member taps Start Shift. Location is never tracked when no shift is active.
• What is recorded: latitude, longitude, accuracy and time: at the start of the shift, about every 5 minutes during it, and at the end of the shift.
• In the background: in the Android app, tracking continues while the app is closed, minimized or the screen is locked, for as long as the shift is active. A notification ("LinePulse is tracking your shift") is shown the whole time so you always know tracking is on. In the web app, tracking only happens while the LinePulse browser tab is open.
• When it stops: when the staff member taps End Shift or logs out. A shift left running is closed automatically after its day ends.
• Why: so the organization's admins can see where their collection staff are and the route they travelled during a shift, to verify customer visits and collections, and for staff safety.
• Who can see it: only admins of the staff member's own organization, on the LinePulse tracking dashboard.

c) Your control

• You can tap Deny on the in-app disclosure or refuse Android's location permission. The rest of the app keeps working, but customer locations can't be set and shifts can't be started.
• You can turn off location access for LinePulse at any time in your device settings (Settings → Apps → LinePulse → Permissions → Location).
• After you start a shift, the Android app asks for the "Allow all the time" (background location) permission so tracking can continue while the app is closed. This is optional: if you don't allow it, tracking only happens while the app is open. Background location is only used during an active shift that you started, never at other times.
• Location data is never sold, never used for advertising and never shared with third parties for their own purposes. It is kept as described in the Retention section below.

3. How we use information

• To provide the app: managing customers, loans and collections for your organization.
• Customer location is used to help staff find and visit customers.
• Shift location is used to show the organization's admins where their collection staff are and the route travelled during a shift, to verify collection visits and for staff safety.
• To secure accounts, prevent fraud, provide support and process subscription payments.

We do not use location or personal data for advertising, and we do not sell personal data.

4. How information is shared

• Within your organization: data is visible to the organization that owns it. Staff shift locations are visible to that organization's admins.
• Service providers that host and operate LinePulse on our behalf, under confidentiality obligations: cloud hosting and database (Render), file storage for photos (Amazon Web Services S3), email delivery for verification and password reset codes, and payment/subscription processing (Razorpay, RevenueCat, Google Play Billing).
• Legal: when required by law, or to protect the rights and safety of users and others.

We do not share location data with any third party for their own purposes.

5. Security

Data is transmitted over encrypted HTTPS connections. Passwords are hashed, and login tokens are stored in the device's secure storage.

6. Retention

• Account, customer and loan data is kept while the organization's account is active, or until deleted by the organization.
• Shift location history is kept while the organization's account is active so admins can review past shifts, and is deleted along with the account.
• When an account or organization is deleted, its data is deleted from our active systems within 30 days, except where we must keep records longer by law.

7. Your choices and deletion

• You can deny or revoke location, camera and photo permissions at any time in your device settings.
• Staff can stop location tracking at any time by ending their shift or logging out.
• To request access to, correction of, or deletion of your account and data, call or WhatsApp us at +91 86103 61643 from your registered mobile number. We will confirm and complete the request within 30 days.
• If you are a borrower whose details were entered by a finance organization, please contact that organization first; we will help them fulfil your request.

8. Children

LinePulse is a business tool and is not intended for anyone under 18.

9. Changes

We will update this page if our practices change, and revise the date above.

10. Contact

LinePulse support: +91 86103 61643